Refund Policy for https://alharamtraders.com.pk/
Effective Date: 12-01-2024
Thank you for shopping at https://alharamtraders.com.pk/. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined in this Refund Policy.
1. Refund Eligibility
1.1. Defective or Damaged Products: We will provide a refund or replacement for any product that is defective or damaged upon receipt. Please contact us within 2 of receiving the product to qualify for a refund.
1.2. Incorrect Orders: If you receive the wrong product, please notify us within 2 days of receiving the item. We will arrange for the correct product to be sent to you or provide a refund.
1.2. Sales items Orders: Sales items are not refundable.
2. Return Process
2.1. Contact us: To initiate a return, please contact our customer service team at cs@alharamtraders.com.pk with your order number, details of the issue, and any supporting evidence such as photos.
2.2. Approval: We will review your request and notify you of the approval or rejection of your refund. If approved, we will provide instructions for returning the item.
2.3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., defective or incorrect product).
3. Refund Timeframe
3.1. Processing Time: Refunds will be processed within 12 of receiving the returned item.
3.2. Payment Method: Refunds will be issued to the original payment method used for the purchase.
4. Non-Refundable Items
4.1. Clearance and Final Sale Items: Clearance and final sale items are non-refundable.
4.2. Customized or Personalized Products: Products that have been customized or personalized are non-refundable unless they are defective or damaged.
5. Cancellations
5.1. Order Cancellations: Orders can be cancelled within 24 of purchase. Contact us promptly if you wish to cancel your order.
5.2. Cancellation Fees: Cancellation fees may apply if the order has already been processed or shipped.
6. Contact Information
If you have any questions or concerns regarding our Refund Policy, please contact us at cs@alharamtraders.com.pk
7. Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Please review this page periodically for the latest information.
By making a purchase on our website, you agree to the terms of this Refund Policy.
AL HARAM TRADERS
Mcleod Road, Lahore
03064217777